IT & Digital Transformation Leader

Samawal
Haroun

Results-driven professional with 18+ years of experience in project management, software development, IT service delivery, digital transformation, and Agentic AI — bridging technology and business excellence.

MSc IT PMP RMP PBA PMO-CP ITIL v3 CCNA OCP CISA
18+Years Experience
8+Enterprise Systems
3K+Users Trained
70%Efficiency Gained
Samawal Haroun
Riyadh · KSA
01 — Profile

About Me

I am a Senior IT and Digital Transformation Leader with over 18 years of hands-on experience across enterprise application support, software development, cloud migrations, and large-scale digitization programs.

My expertise spans the full delivery lifecycle — from requirements gathering and business analysis through system design, development, cloud deployment, and operational excellence. I have a deep track record in aligning technology with business strategy across government entities, telecoms, and infrastructure organizations in Saudi Arabia.

Currently, I work at STC as Applications Support Lead & Digitization Specialist, leading digital transformation initiatives and enterprise application support for high-volume, mission-critical platforms. I am also pursuing a DBA in Digital Transformation from IBAS Switzerland.

Beyond traditional IT, I have developed strong capabilities in Agentic AI — building autonomous AI workflows, multi-agent orchestration systems, and intelligent process automation that represent the next frontier of enterprise digitization.

LocationRiyadh, Saudi Arabia
Current RoleApp. Support Lead & Digitization Specialist
EmployerSTC
Websitesamawal.uk
02 — Career

Experience

Mar 2025 — Present
Norconsult Telematics
Client: STC
Riyadh, Saudi Arabia
Applications Support Lead & Digitization Specialist
  • Seconded from Norconsult to STC; provide strategic leadership for enterprise application support teams
  • Manage incident, problem, and service request processes in alignment with ITIL best practices
  • Act as primary escalation point for critical and major incidents ensuring rapid resolution
  • Defined and optimized KPIs and SLAs driving measurable improvements in service quality
  • Lead training and onboarding for 3,000+ active users across support, field, and business teams
  • Lead identification and redesign of business processes to drive digital transformation initiatives
  • Evaluate and recommend emerging digital technologies including Agentic AI to solve business challenges
  • Manage end-to-end delivery of digitization projects from feasibility study to implementation
Dec 2020 — Mar 2025
Norconsult Telematics
Client: TAHAKOM
Riyadh, Saudi Arabia
eGate Project Lead
  • Seconded from Norconsult to TAHAKOM; led end-to-end technical and operational delivery of the eGate platform
  • Enhanced operational efficiency by over 70% through system optimization and process automation
  • Led system vulnerability assessment and security compliance clearance
  • Migrated system hosting from AWS to Google Cloud improving stability and cost efficiency
  • Led platform upgrade including regression testing, data validation, and production rollout
  • Managed Major Incident Management (MIM), root-cause analysis, and proactive trend analysis
  • Transformed manual and semi-manual processes into fully automated digital workflows
  • Defined and monitored KPIs, SLAs, and performance metrics driving continuous service improvement
Aug 2014 — Dec 2020
Ministry of Media
Riyadh, Saudi Arabia
Dev Lead & Client Project Manager
  • Led enterprise projects aligned with organizational quality and digital transformation objectives
  • Managed end-to-end project lifecycle: design, development, testing, and deployment
  • Redesigned internal legacy systems into modern web-based platforms improving scalability
  • Delivered 8+ large-scale e-services systems for public and internal digital services
  • Led data and functional migration from legacy systems ensuring data integrity and continuity
Jun 2014 — Aug 2014
STC
Riyadh, Saudi Arabia
Problem Management Specialist
  • Tracked problems and performed root cause analysis across STC departments
  • Ensured resolved problems were permanently closed and communicated solutions to relevant teams
Nov 2010 — Jun 2014
Riyadh Municipality
Riyadh, Saudi Arabia
Sr. Developer & SharePoint Administrator
  • Designed and developed ASP.NET web applications using C# and SQL Server
  • Created SharePoint web parts, workflows, and system integrations
Aug 2009 — Nov 2010
Riyadh Municipality
Riyadh, Saudi Arabia
Oracle Developer & Administrator
  • Developed tendering and project tracking systems using Oracle 6i and DB 10g
  • Managed users, permissions, and database performance tuning
Dec 2006 — Jul 2009
Alrajhi Bank
Riyadh, Saudi Arabia
IT Administrator & Admin Assistant
  • Managed local network, mail servers, and PC support
Jul 2005 — Nov 2006
Lana Optical Center
Riyadh, Saudi Arabia
Programmer & Network Admin
  • Developed VB6 / SQL Server system for inventory tracking and sales control
03 — Technical Expertise

Skills & Stack

⟨/⟩
Programming Languages
C#Python PHP (Laravel)PHP (CodeIgniter) VB6SharePoint
Frontend & Mobile
React.jsFlutter ASP.NETHTML/CSS/JS
Databases
MS SQL ServerMySQL PostgreSQLOracle 10g
Cloud & Infrastructure
Microsoft AzureGoogle Cloud AWSAzure DevOpsIAM
Methodologies
Agile / ScrumITIL CMMIRisk ManagementChange Management
Management
Project ManagementERP Systems KPI / SLA DesignBusiness AnalysisStakeholder Mgmt
04 — Next-Gen Expertise

Agentic AI

Beyond traditional IT and project delivery, I have developed deep expertise in Agentic AI — the emerging paradigm of autonomous AI systems that perceive, plan, and act to complete complex multi-step tasks without constant human intervention.

This expertise is directly applied to enterprise digital transformation, enabling intelligent automation of workflows that were previously impossible to fully digitize through traditional means.

Multi-Agent Orchestration
Designing and deploying systems where multiple AI agents collaborate to handle complex, multi-step business workflows autonomously.
Intelligent Process Automation
Building AI-driven pipelines that automate decision-making, data processing, and operational tasks at enterprise scale.
LLM Integration & Prompt Engineering
Integrating large language models into business applications with structured prompting, tool use, and RAG architectures.
AI-Powered Digital Transformation
Applying Agentic AI frameworks to government and enterprise digitization initiatives for next-generation service delivery.
05 — Professional Credentials

Certifications

PMI
Project Management Professional (PMP)
PMI
Risk Management Professional (RMP)
PMI
Professional in Business Analysis (PBA)
PMI
PMO Certified Practitioner (PMO-CP)
Cisco
CCNA — Cisco Certified Network Associate
EXIN
ITIL Version 3
Oracle
OCA · OCP · OCE
ISACA
CISA — Certified Information Systems Auditor
Quality
Lead Auditor
Six Sigma
Yellow · Green · Black Belt
Microsoft
Designing & Developing Web Applications (.NET & SharePoint)
Certificate Gallery — Click to Enlarge
PMP Certificate
PMP — PMI
RMP Certificate
RMP — PMI
PBA Certificate
PBA — PMI
PMO-CP Certificate
PMO-CP — PMI
CCNA Certificate
CCNA — Cisco
ITIL Certificate
ITIL v3 — EXIN
OCP Certificate
OCP — Oracle
OCE Certificate
OCE — Oracle
06 — Academic Background

Education

DBA in Digital Transformation
IBAS — Switzerland
2024 — Present
MSc Information Technology
SMU — India
2013
BSc Mathematics & Computer Science
Gezira University — Sudan
2004
MSc Certificate
MSc IT — SMU
BSc Certificate
BSc — Gezira University
07 — Recognition

Appreciation & Awards

Riyadh Municipality Appreciation
Riyadh Municipality
Certificate of Appreciation — Electronic Information Services
Ministry of Media Appreciation
Ministry of Media
Certificate of Appreciation — Digital Excellence
Ministry of Media Recognition
Ministry of Media
Certificate of Recognition — Outstanding Contribution
08 — Get In Touch

Contact

Open to senior leadership roles, digital transformation consulting, Agentic AI implementations, and academic collaboration in IT strategy and enterprise systems.

Based in Riyadh, Saudi Arabia. Available for regional and international engagements.